Shipping policy
Last Updated: August 11, 2026
At Cruzz, we believe that every order deserves a thoughtful and reliable experience from creation to delivery.
Through our global production network, each piece is prepared after purchase and fulfilled through trusted partners to provide efficient worldwide delivery.
This Shipping Policy explains our production process, delivery estimates, shipping methods, and important information regarding your order.
1. ORDER PROCESSING & PRODUCTION
All orders begin processing after payment confirmation.
Because our products are created after an order is placed, production time is required before your order is shipped.
Estimated production time: 1–3 days.
Production times may vary depending on the product type, availability of selected options, production location, order volume, holidays, and peak seasons.
Once your order has been produced and shipped, you will receive a shipping confirmation with tracking information when available.
2. DELIVERY TIMES
Delivery times depend on your location, selected shipping method, product availability, and production location.
Estimated delivery times are provided as guidelines and may vary depending on the destination country, shipping method selected, production capacity, carrier performance, and customs processing.
Many orders are delivered within approximately 5–10 business days after production begins.
Please note that delivery times are estimates and cannot be guaranteed.
3. WORLDWIDE SHIPPING
We offer worldwide shipping to customers around the globe.
Our products are fulfilled through a global production network designed to provide efficient delivery and reliable service.
Shipping options and costs are calculated during checkout based on the delivery location, product type, and shipping method selected.
Additional customs fees, import taxes, or duties may apply depending on the destination country.
Customers are responsible for any customs charges required by their country.
4. PRODUCT AVAILABILITY & COLOR SELECTION
Some product colors, sizes, or variations may require additional production time depending on availability at the selected production location.
Popular core colors such as Black, White, Grey, Navy, Royal Blue, and Red generally offer reliable availability across many regions.
However, production times may vary for certain specialty colors or less common variations.
5. ORDER TRACKING
Once your order has been shipped, you will receive tracking information when available.
Please allow time for tracking information to update after shipment.
If your tracking information has not updated for several days, please contact us and we will assist you.
6. INCORRECT SHIPPING INFORMATION
Customers are responsible for providing accurate shipping information during checkout.
If an order cannot be delivered due to incorrect information provided by the customer, additional shipping costs may apply for resending the order.
7. DELAYED OR LOST ORDERS
While we work with reliable production and shipping partners, delays may occasionally occur.
Delays may result from carrier delays, customs procedures, weather conditions, holidays, or incorrect customer information.
If your order is significantly delayed or appears to be lost, please contact us. We will review the situation and assist you with the next appropriate steps.
8. DAMAGED OR INCORRECT ORDERS
If your order arrives damaged, defective, or incorrect, please contact us according to our Refund & Return Policy.
Please include your order number, photos of the issue, and a description of the problem.
We will review your request and provide an appropriate solution.
9. CONTACT INFORMATION
For questions regarding shipping, please contact us.
Email:
cruzzcore@protonmail.com
Business Name:
Cruzz
Address:
Schwellbrunnerstrasse 74
9100 Herisau
Switzerland
Last Updated: August 11, 2026